FAQ’s

Can I Pay Online And Collect In Store?

Yes, you can collect from store. Please ensure you confirm with staff before collection.

Can I Order In-Store And Collect Immediately?

Yes for Milton, Blythe Bridge, and Crewe. Congleton is click-and-collect only except for a small range. We recommend calling or ordering online before arrival.

How To Track My Delivery?

Call 01782 533722 or email sales@miltongardenproducts.co.uk.

What Are Your Delivery Prices?

View delivery charges here.

How Long Does Delivery Take?

1–7 days depending on distance.

Do You Deliver To My Area?

Check availability here.

I Am Outside The Delivery Area!

Use pavinguk.co.uk for national delivery.

Who Delivers My Order?

MGP delivers locally. Nationwide orders delivered via TPN Pallet Network.

How Will My Small Order Arrive?

Via flat-bed van.

How Will My Bulk Order Arrive?

Via Hiab/Crane — ensure kerbside access is clear.

How Do I Create A Trade Profile?

Register here.

What Are The Benefits?

• Direct rep contact
• Trade discounts
• Potential increased rates
• Social media shares
• Feature your work on our channels
• First access to deals

I’ve Cancelled My Order – How Long Will My Refund Take?

3–5 working days once processed.

I Need To Collect My Refund In Store

Refunds are processed after inspection.

I Need To Return My Item – How Long Will A Refund Take?

3–5 working days after actioned.

Can I Return Leftover Products?

Only full packs of paving, block paving and tiles. Bulk bags, concrete & cement products are nonreturnable.

Can You Refund Broken Tiles?

We can refund or replace damages over 10% of the order.

Need help? Call 01782 533722 or email sales@miltongardenproducts.co.uk.

How Is My Pay In 3 Application Assessed?

PayPal may run a soft credit check (does not affect score).

Will Applying Affect My Credit Score?

No — soft checks do not impact your score.

Why Was My Application Declined?

PayPal’s automated system may deem it unsuitable at this time.

Full details here.

Do You Split Packs?

Yes — call 01782 533722 or visit the yard.

What Sizes Are The Samples?

Typical sizes: 75x75mm or 100x100mm (varies).

Can I Use Tiles Indoors & Outdoors?

Yes — examples:
Balbi Marengo Black
Balbi Ceniza Light Grey
Balbi Gris Dark Grey

How Do I Keep Grout Clean?

Seal grout & clean with grout cleaner or baking soda paste.

What Adhesives / Trims Do I Need?

Call 01782 533722 for advice. Accessories: Click here.

What Is A Slip Rating?

R10 = indoor. R11+ = outdoor / high-traffic.

Decorative Stone – What Is It?

Decorative stone enhances landscape aesthetics.

Types Available

• Gravel & chippings
• Slate
• Rockery stone
• Pebbles & cobbles

Aggregates

What Are Aggregates?

Used for hardcore, drainage, concrete, landscaping.

What Is MOT Type 1?

Certified sub-base for patios, driveways, paths.

Concrete Sand Uses

Bedding slabs, screeds, concrete mixes.

Building Sand Uses

Bricklaying, pointing & rendering.

Limestone Dust Uses

Ideal bedding layer for paving or grass.

Available Sizes

• 10mm, 20mm, 40mm stone
• 20kg bags
• Bulk bags
• Loose tip (local areas)

More info: Shipping Information